Head of Customer Success

/in /by

Do you want to join a collaborative and award winning business which is transforming governance through cutting-edge technology?

Kube is Kuberno’s unique entity governance platform. It provides a definitive source of entity data and automates entity governance across businesses. (A limited company is just one type of “entity” … just in case you were wondering! But don’t worry if you didn’t know that – we love sharing our knowledge and experience of governance and can get you up to speed in no time!).

As an established disruptor to the market our customer base is growing, and we are looking for a Head of Customer Success  to join the team at a very exciting stage in our journey.

Kube has been built around Kuberno’s customers. Our Customer Success team collaborates with  our customers from the beginning of their Kube journey, to ensure that we understand and align with their strategic aims, as well as managing their day-to-day needs. Each team member has a deep knowledge of Kube and adopts a design-thinking approach employing empathy and creative problem-solving.  

We want to delight our customers, it’s that simple. We want our approach to customer success to stand out against our peers and be recognised as market leading, being one of our USPs. We have made a great start and we are now looking for someone to help us build on these foundations and provide strategic leadership as we scale the team alongside the business.  We don’t have a check list of skills or experience for this role. We are looking for teamwork, aptitude, and attitude, and you will be expected to hit the ground running in a fast-paced environment. Being a self-starter, highly motivated and wanting to be part of the team culture is key.

We are looking for someone who:

  • Enjoys creative problem solving, and is empathetic, seeking to not only understand the customer’s perspective but likes to get a deeper understanding of matters to develop great, sustainable solutions  
  • Has experience and is comfortable in managing relationships through all levels in organisations up to C-level 
  • Building on the existing approach that is loved by customers, can scale up the team to build an even more impactful customer success experience which, from inception to renewal, continues to delight our customers and dovetails seamlessly with other teams such as Development, Sales and Customer Onboarding and Product Management
  • As well as being a great team leader, as our people are incredibly important to our success, conducts on-going reviews of customer success activities, identifying changes and training needs, and managing a continuous improvement process 
  • Is capable of leading large or strategic customer relationships, partnership engagement and developing networks as a Kube ambassador 
  • Has experience in and a passion for building and developing highly motivated and performing teams, with a coaching mindset, proactively seeking feedback from customers and colleagues
  • Thrives in a dynamic and collaborative environment and is comfortable with ambiguity.  We are a fast moving scaling up business – this brings huge opportunities to progress, but limited handholding!
  • Has a professional and informative communication style – you can clearly articulate problems and solutions and are comfortable engaging with the C-level of the company 
  • Are energetic, tenacious and enthusiastic with strong self-organisation and accountability
  • Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!

 So what would you be doing in the role?

  • Developing a deep knowledge of Kube and its core value proposition
  • Hands on approach to scaling, developing and managing the Customer Success team including performance management through regular 1:1 meetings, coaching, and driving the team to succeed 
  • Providing leadership to the Customer Success team, developing, implementing and owning effective strategic plans and objectives for the delivery of the customer success journey, including multiple engagement channels, challenging your team not to accept ordinary but to excel, collaborating with customers and other teams as necessary to deliver a great experience for the customer whilst supporting the achievement of wider company aims and OKRs
  • Identifying appropriate metrics through which the effectiveness of our customer success delivery can be measured and through regular team meetings and customer feedback, track customer satisfaction and the impact of the team reporting performance against targets including to C-level as required
  • As part of a continuous improvement plan, review and iterate our customer success journey to become more impactful, tracking against the market and aligned with leading industry practices
  • Managing communications and engagement with external and internal stakeholders, including professional partners, customers and internal teams, in particular with our Development team to highlight software issues, or areas of development and opportunity, aligned to customers feedback and needs. Proactively identifying and managing risks, ensuring appropriate mitigants are in place and ensuring that we follow appropriate risk management processes and techniques
  • Working in collaboration with our Sales, Product Management, Customer Experience and Onboarding  teams, establish and maintain an effective customer feedback process to capture insights into developing our processes and products

“Nice to haves”

We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers, but is not a pre-requisite. Demonstrable interest in and knowledge of  Design Thinking and Agile methodologies would be very helpful in this role. Given the nature of this role, previous experience of leading Customer Success teams in a SaaS environment would be helpful, but this is not a pre-requisite.

Location

The role will primarily be home-based, but you should be willing and able to travel to London for a day on a monthly basis for team meetings. You may also be required to travel to customer sites for face-to-face meetings. These would typically be ad-hoc and set up at the request of the customer.

Still holding back?

Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There’s no such thing as a “perfect” candidate!  Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.

 

Apply

Product Manager

/in /by

Do you want to join a collaborative and award-winning business which is transforming governance through cutting-edge technology?

Kube is Kuberno’s unique entity governance platform. It provides a definitive source of entity data and automates entity governance across businesses. (A limited company is just one type of “entity” … just in case you were wondering! But don’t worry if you didn’t know that – we love sharing our knowledge and experience of governance and can get you up to speed in no time!).

Kube has been built by governance professionals for governance professionals.  The strength of our proposition lies in our intimate knowledge of the pain points of our customers and as we grow we need to replicate that laser like focus on solving our customers’ and their stakeholders’ challenges across the wider enterprise.

As an established disruptor to the market our customer base is growing across industries and geographies. We aim to delight all of our customers and are now looking for a Product Manager who can help to shape our product strategy and roadmap to deliver against our customers’ needs. This a great time to join the team at such an exciting stage in our journey.

We don’t have a check list of skills or experience for this role. We are looking for teamwork, aptitude, and attitude, but you will be expected to hit the ground running in a fast-paced environment. As well as being a self-starter, being highly motivated and wanting to be part of the team culture is key.

We are looking for someone who:

  • Enjoys creative problem solving
  • Is empathetic,  and seeks to understand the customers’ perspective
  • Is a good communicator and stakeholder manager, able to understand and simplify dissemination of complex processes to customers and internal stakeholders, including the C-Suite level  
  • Is calm under pressure, thriving in a dynamic and collaborative environment and is comfortable with ambiguity.  We are a fast-moving scaling up business – this brings huge opportunities to progress, but limited handholding!
  • Has a professional and informative communication style – you can clearly articulate problems and solutions
  • Builds great, lasting relationships with customers and colleagues
  • Is emotionally intelligent, understanding how their behaviour impacts those around them  
  • Is energetic, tenacious and enthusiastic with strong self-organisation and accountability and can motivate cross-functional teams
  • Has demonstrable knowledge and experience of product management best practice and methodologies, as well as a broad knowledge and understanding of the technologies relevant to product management
  • Has a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!

 So what would you be doing in the role?

  • Becoming an expert on Kube and its core value proposition, including a deep understanding of our target markets and the competitive landscape
  • In conjunction with our subject matter experts, and based on customer insights, contributing to the development of the product strategy and roadmap
  • Collect, manage and maintain traceability of requirements from all stakeholders across product releases
  • Monitor, report and improve product performance
  • Run prototypes, trials and MVPs, using a design thinking approach to discover new solutions to our users’ problems
  • Work closely with our customer facing teams to surface insights and collate feedback – creating actionable plans to deliver against such insights and feedback
  • Write product requirement and market requirement documents
  • Liaise with development teams, using best practice approaches, to ensure product releases are in line with agreed roadmap, or communicate clearly and on a timely basis with the wider leadership team if delivery plans move out
  • Lead discovery work for any new challenges, collaborating with developers and UX to prototype and validate hypotheses

“Nice to haves”

We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers but is not a pre-requisite. Knowledge of and an interest in Design Thinking methodology would also be helpful. 

Location

The role will primarily be home-based, but you should be willing and able to travel to London for a day on a monthly basis for team meetings. You may also be required to travel occasionally to London for collaboration meetings with cross-functional teams. You may also be required to travel to customer sites for face-to-face meetings, which would typically be ad-hoc and set up at the request of the customer.

Still holding back?

Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There’s no such thing as a “perfect” candidate!  Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.

 

Apply

Head of Onboarding

/in /by

Do you want to join a collaborative and award winning business which is transforming governance through cutting-edge technology?

Kube is Kuberno’s unique entity governance platform. It provides a definitive source of entity data and automates entity governance across businesses. (An limited company is just one type of “entity” … just in case you were wondering! But don’t worry if you didn’t know that – we love sharing our knowledge and experience of governance and can get you up to speed in no time!).

As an established disruptor to the market our customer base is growing, and we are looking for a Head of Onboarding to join the team at a very exciting stage in our journey.

Kube has been built around Kuberno’s customers. Our onboarding team support our new customers with bringing their corporate data into Kube and come equipped with a deep knowledge of Kube and a design-thinking approach employing empathy and creative problem-solving.  

Our onboarding team and approach has become one of our USPs and we are now looking for someone to build on these foundations and provide strategic leadership as we scale the team alongside the business.  We don’t have a check list of skills or experience for this role. We are looking for teamwork, aptitude, and attitude, and you will be expected to hit the ground running in a fast-paced environment. Being a self-starter, highly motivated and wanting to be part of the team culture is key.

We are looking for people who:

  • Enjoys creative problem solving, and is empathetic, seeking to understand the customer’s perspective
  • Has experience and is comfortable in overseeing the delivery of multiple projects simultaneously whilst managing the team
  • Building on the existing approach that is loved by customers, devises a scalable, efficient onboarding journey that continues to deliver an outstanding customer experience and dovetails seamlessly with other teams such as Development, Sales and Customer Success Conducts on-going reviews of customer onboarding activities, identifies changes and training needs, and manages a continuous improvement process
  • Is capable of leading larger scale projects, partnership engagement and developing networks as a Kube ambassador 
  • Has a passion for building and developing highly motivated and performing teams, with a coaching mindset
  • Thrives in a dynamic and collaborative environment and is comfortable with ambiguity.  We are a fast moving scaling up business – this brings huge opportunities to progress, but limited handholding!
  • Has a professional and informative communication style – you can clearly articulate problems and solutions and are comfortable engaging with the C-level  
  • Are energetic, tenacious and enthusiastic with strong self-organisation and accountability
  • Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!

 So what would you be doing in the role?

  • Developing a deep knowledge of Kube and its core value proposition
  • Hands on approach to developing and managing the onboarding team including performance management through regular 1:1 meetings, coaching, and driving the team to succeed 
  • Providing leadership to the Onboarding Team, owning and overseeing the delivery of multiple onboarding projects through the entire onboarding lifecycle, challenging your team, collaborating with customers and other teams as necessary to deliver a great onboarding experience for the customer
  • Through regular team meetings, tracking progress of implementation projects, reporting performance against targets reporting to C-level as required
  • As part of a continuous improvement plan, review and iterate our processes to become more efficient and aligned with leading industry practices
  • Managing communications and engagement with external and internal stakeholders, including professional partners, customers and internal teams, in particular with our development team to highlight software issues  or areas of opportunity. Proactively identifying and managing risks, ensuring appropriate mitigants are in place and ensuring that projects are following appropriate risk management processes and techniques
  • Working in collaboration with our Customer Experience and Success teams, establish and maintain an effective customer feedback process to capture insights into developing our processes and products.

“Nice to haves”

We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers, but is not a pre-requisite. Demonstrable interest in and knowledge of  Design Thinking methodology would also be helpful in this role. Given the nature of this role, previous experience of programme management would be helpful, but this is not a pre-requisite.

Location

The role will primarily be home-based, but you should be willing and able to travel to London for a day on a monthly basis for team meetings. You may also be required to travel to customer sites for face-to-face meetings. These would typically be ad-hoc and set up at the request of the customer.

Still holding back?

Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There’s no such thing as a “perfect” candidate!  Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.

 

Apply

Head of Marketing

/in /by

Do you want to join a collaborative and award winning business which is transforming governance through cutting-edge technology?

Kube is Kuberno’s unique entity governance platform. It provides a definitive source of entity data and automates entity governance across businesses. (A limited company is just one type of “entity” … just in case you were wondering! But don’t worry if you didn’t know that – we love sharing our knowledge and experience of governance and can get you up to speed in no time!).

As an established disruptor to the market, with the backing of Nasdaq, we are building our brand globally, and we are looking for a Head of Marketing to join the team at a very exciting stage in our journey.

Kube has been built around Kuberno’s customers as we have walked in their shoes and understand their pain points. Our marketing team will help deliver our message globally, building on our core brand messages of governance professionals building solutions for governance professionals and busting bureaucracy to give governance a good name.

We don’t have a check list of skills or experience for this role. We are looking for teamwork, aptitude, and attitude, but you will be expected to hit the ground running in a fast-paced environment so a relatively senior level of experience of marketing in a B2B SaaS company is likely to be helpful. Being a self-starter, highly motivated and wanting to be part of the team culture is key.

We are looking for people who:

  • Are creative but also great at designing and delivering a marketing strategy that aligns with the overall business strategy
  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.  We are a fast moving scaling up business – this brings huge opportunities to progress, but limited handholding!
  • Have excellent written and oral communication skills, with an ability to present and engage across the whole business
  • Have strong relationship building skills and experience of managing external agencies including web design agencies
  • Who love getting their sleeves rolled up  but who can also step back and grow and lead a small team
  • Are energetic and enthusiastic with strong self-organisation and accountability
  • Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!

 So what would you be doing in the role?

  • Strategy; turn business objectives into a robust and effective marketing strategy to help the business achieve its goals
  • Budget; manage and report on the marketing budget
  • Team Management; build, lead and motivate a small but perfectly formed full time marketing team 
  • Agency Management; be responsible for the output and performance of our external agencies, including Social Media, PR and Web Designers
  • Stakeholder Management; work collaboratively with a variety of stakeholders across sales and product management to ensure there is buy in and understanding about future marketing campaigns
  • Sales Support; support the sales team with collateral and content to help them convert more prospects
  • Demand Generation; utilise a variety of tactics – ABM, paid social, webinars and email marketing – to generate MQLs and drive pipeline growth
  • Content Marketing; oversee through collaboration with our subject matter experts and partners, the execution of a variety of content marketing activities – thought leadership, blogs, ebooks, webinars and video – ensuring quality is high
  • Digital; be responsible for the website, ensuring content is optimised for SEO, and build our presence across our social channels including LinkedIn
  • Marketing Automation; ensure marketing and sales activities are connected, workflows are set up and working, and content is used to personalise the experience for our various persona’s
  • Analysis; track and report on traffic, CAC, MQLs, conversion rates, attribution and pipeline growth

“Nice to haves”

We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers, or alternatively a background in legal marketing, either could be useful but are not pre-requisites.

Location

The role will primarily be home-based, but you should be willing and able to travel to London for a day on a monthly basis for team meetings. You may also be required to travel to customer sites for face-to-face meetings. These would typically be ad-hoc and set up at the request of the customer.

Still holding back?

Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There’s no such thing as a “perfect” candidate!  Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.

 

Apply

Customer Onboarding Lead

/in /by

Do you want to join a collaborative and award winning business which is transforming governance through cutting-edge technology?

Kube is Kuberno’s unique entity governance platform. It provides a definitive source of entity data and automates entity governance across businesses. (An limited company is just one type of “entity” … just in case you were wondering! But don’t worry if you didn’t know that – we love sharing our knowledge and experience of governance and can get you up to speed in no time!).

As an established disruptor to the market our customer base is growing, and we are looking for a Customer  Onboarding Lead  to join the team at a very exciting stage in our journey.

Kube has been built around Kuberno’s customers. Our onboarding team support our new customers with bringing their corporate data into Kube and come equipped with a deep knowledge of Kube and a design-thinking approach employing empathy and creative problem-solving.

We don’t have a check list of skills or experience for this role. We are looking for teamwork, aptitude, and attitude, but you will be expected to hit the ground running in a fast-paced environment. Being a self-starter, highly motivated and wanting to be part of the team culture is key.

We are looking for people who:

  • Enjoy creative problem solving, but have strong attention for detail and enjoy working with data
  • Have project management experience and are comfortable in delivering multiple projects simultaneously
  • Are empathetic and seek to understand the customers’ perspective
  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.  We are a fast moving scaling up business – this brings huge opportunities to progress, but limited handholding!
  • Have a professional and informative communication style – you can clearly articulate problems and solutions
  • Are energetic, tenacious and enthusiastic with strong self-organisation and accountability
  • Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!

 So what would you be doing in the role?

  • Developing a deep knowledge of Kube and its core value proposition
  • Managing multiple onboarding projects through the entire onboarding lifecycle, collaborating with customers and other teams to deliver a great onboarding experience
  • Obtaining, collating and managing large sets of our customer’s corporate data to ensure a seamless onboarding experience
  • Managing communications and engagement with external and internal stakeholders, including professional partners, customers and internal teams
  • Working closely with the wider Customer Onboarding Team to ensure that all manual data input is complete without fault
  • Training customers on how to use Kube, and improving training materials alongside latest best practices
  • Partnering with our customers to effectively resolve issues through MS Teams, Zoom, email and chat
  • Diagnosing software issues and engaging with our product and engineering teams using tools such as Jira and Mural
  • Collaborating with other team members to identify development opportunities for Kube or seeking out customer feedback and to solve new governance challenges for customers

“Nice to haves pre-requisite”

We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers, but is not a pre-requisite. Demonstrable interest in and knowledge of  project management and agile techniques would be helpful due to the nature of the role.

Location

The role will primarily be home-based, but you should be willing and able to travel to London for a day on a monthly basis for team meetings. You may also be required to travel to customer sites for face-to-face meetings. These would typically be ad-hoc and set up at the request of the customer.

Still holding back?

Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There’s no such thing as a “perfect” candidate!  Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.

 

Apply