Head of Onboarding
Do you want to join a collaborative and award winning business which is transforming governance through cutting-edge technology?
Kube is Kuberno’s unique entity governance platform. It provides a definitive source of entity data and automates entity governance across businesses. (An limited company is just one type of “entity” … just in case you were wondering! But don’t worry if you didn’t know that – we love sharing our knowledge and experience of governance and can get you up to speed in no time!).
As an established disruptor to the market our customer base is growing, and we are looking for a Head of Onboarding to join the team at a very exciting stage in our journey.
Kube has been built around Kuberno’s customers. Our onboarding team support our new customers with bringing their corporate data into Kube and come equipped with a deep knowledge of Kube and a design-thinking approach employing empathy and creative problem-solving.
Our onboarding team and approach has become one of our USPs and we are now looking for someone to build on these foundations and provide strategic leadership as we scale the team alongside the business. We don’t have a check list of skills or experience for this role. We are looking for teamwork, aptitude, and attitude, and you will be expected to hit the ground running in a fast-paced environment. Being a self-starter, highly motivated and wanting to be part of the team culture is key.
We are looking for people who:
- Enjoys creative problem solving, and is empathetic, seeking to understand the customer’s perspective
- Has experience and is comfortable in overseeing the delivery of multiple projects simultaneously whilst managing the team
- Building on the existing approach that is loved by customers, devises a scalable, efficient onboarding journey that continues to deliver an outstanding customer experience and dovetails seamlessly with other teams such as Development, Sales and Customer Success Conducts on-going reviews of customer onboarding activities, identifies changes and training needs, and manages a continuous improvement process
- Is capable of leading larger scale projects, partnership engagement and developing networks as a Kube ambassador
- Has a passion for building and developing highly motivated and performing teams, with a coaching mindset
- Thrives in a dynamic and collaborative environment and is comfortable with ambiguity. We are a fast moving scaling up business – this brings huge opportunities to progress, but limited handholding!
- Has a professional and informative communication style – you can clearly articulate problems and solutions and are comfortable engaging with the C-level
- Are energetic, tenacious and enthusiastic with strong self-organisation and accountability
- Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!
So what would you be doing in the role?
- Developing a deep knowledge of Kube and its core value proposition
- Hands on approach to developing and managing the onboarding team including performance management through regular 1:1 meetings, coaching, and driving the team to succeed
- Providing leadership to the Onboarding Team, owning and overseeing the delivery of multiple onboarding projects through the entire onboarding lifecycle, challenging your team, collaborating with customers and other teams as necessary to deliver a great onboarding experience for the customer
- Through regular team meetings, tracking progress of implementation projects, reporting performance against targets reporting to C-level as required
- As part of a continuous improvement plan, review and iterate our processes to become more efficient and aligned with leading industry practices
- Managing communications and engagement with external and internal stakeholders, including professional partners, customers and internal teams, in particular with our development team to highlight software issues or areas of opportunity. Proactively identifying and managing risks, ensuring appropriate mitigants are in place and ensuring that projects are following appropriate risk management processes and techniques
- Working in collaboration with our Customer Experience and Success teams, establish and maintain an effective customer feedback process to capture insights into developing our processes and products.
“Nice to haves”
We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers, but is not a pre-requisite. Demonstrable interest in and knowledge of Design Thinking methodology would also be helpful in this role. Given the nature of this role, previous experience of programme management would be helpful, but this is not a pre-requisite.
Location
The role will primarily be home-based, but you should be willing and able to travel to London for a day on a monthly basis for team meetings. You may also be required to travel to customer sites for face-to-face meetings. These would typically be ad-hoc and set up at the request of the customer.
Still holding back?
Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There’s no such thing as a “perfect” candidate! Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.
